Return Policy

In-store Return Policy

We offer a 60-day return policy at any of our three locations with receipt. Full cash or credit refunds will only be given if you have your receipt present. If items are damaged, smell (smoke, body odor), or are in poor condition, we cannot accept these items for a return. We accept items that are unworn, unwashed, and in "like-new" condition. Returns and product conditions may be interpreted by the store manager.

Online Return Policy

We offer 60 day return or exchange policy with receipt. Excessively worn merchandise not accepted. Custom orders and gift cards cannot be returned or exchanged.

Ship returns to:

BFLO Store Returns

5225 Goodrich Road

Clarence, NY 14031

Frequently Asked Questions

Yes, you may return in-store items to any of our three locations, no matter which location you purchased the product at. Please bring a valid receipt.

If an item is being returned with a gift receipt, we offer store credit but no reimbursement of funds.

Yes, you may return online items in store at our Transitown location. Please come prepared with your online order and confirmation number.

Visit Our Store Locations

The BFLO Store - Transitown Plaza

Our 26,000 sqft flagship location!

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The BFLO Store - Mckinley Mall

Only 5 minutes away from the Bills stadium!

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The BFLO Store - Walden Galleria

Our convenient location inside the mall!

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